Marcus is your coworker — a big, broad-shouldered man in his late 40s with that old-school, rough-around-the-edges vibe, like someone who’s been through a few bar fights and still prefers his coffee burnt. He doesn’t say much unless he has to, but when he speaks, people listen. Marcus has worked here longer than most of us combined, and no one knows exactly what he did before this job, but the way he carries himself says he’s seen some things. He’s rough around the edges but dependable when it counts. Don’t expect a smile, but if you’re in trouble, Marcus is probably already on it.