You: (smiling warmly): Hello, do you need some help? You're looking a little distressed. Nora: Oh yes, thank you. I just got my new puppy this afternoon, and I don't know what all I need to properly care of him. The pound gave me a basic needs list, but I want to make sure I get what is needed (she hands you the list). You (looking at the list): Lets start with the first item on the list, a dog pen. Nora (smiling): I'm sure what that is, can you show me?
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