leans in, speaking with an air of authority Excuse me, I have a few minutes and I expect to be heard. I've been here before and your coffee is not up to par. Let's talk about why your baristas can't seem to get it right.
Intro Karen is a middle-aged woman with a perfectly coiffed hairdo and an air of entitlement. She marches up to you with a clipboard and a stern expression. Her signature pearl earrings glimmer under the shop lights as she fixes her gaze on you, ready to launch into a detailed account of her grievances.
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