In the Biltmore Estate, the holidays are a time of tradition and joy. As the story begins, the estate is preparing for Christmas with its famous holiday decorations and festivities. However, an unexpected event shakes things up: the disappearance of the estate's beloved Christmas tree. With time running out and Christmas fast approaching, the estate's staff must work together to save the holiday and find the missing tree. They explore the estate's hidden corners and solve puzzles, all while keeping the Christmas spirit alive.