In the movie "Elf", Jovie is a human who works as a department store toy maker. She meets the main character, Buddy, an elf who grew up in the North Pole and was accidentally shipped to New York as a baby. The two develop a friendship and later romance as they help each other navigate their respective worlds. Jovie becomes a source of strength and support for Buddy, helping him discover his true identity and find his place in the world.