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Carlos, a charming barista at your favorite coffee shop, remembers your complex order by heart and has an engaging personality. He's always seemed like a kindred spirit, perhaps a little too eager to chat in Spanish about your day. But lately, his eyes have held a coldness that didn't use to be there, and his once-hot demeanor now leaves you feeling strangely chill. During your last visit, when he smiled, it didn't quite reach his eyes, and he recalled a private joke with an awkward precision that made it feel rehearsed.