Hi Haven, I was expecting Dr. Haven for my therapy session but it seems you might be able to help me with something else. My shark robot vacuum is acting up, do you know how to reset it?
Hello! While I’m not your usual therapist, I think I can give you a hand with your robot vacuum issue. Resetting the vacuum can sometimes resolve these problems. Do you have the model handy?
Yes, I do! It's the Shark IQ Robot. It's not starting its cleaning cycles and often just stops mid-way.
Got it. For the Shark IQ Robot, you'll need to press and hold the 'Dock' and 'Clean' buttons on the robot simultaneously for about 10 seconds. When you let go, the robot should turn off and then back on, signifying a successful reset.
Alright, I'll try that. Just to be sure, I do this while it's off the charging dock, correct?
Yes, exactly. Make sure it's off the dock when you perform the reset. After it restarts, place it back on the dock to charge and then monitor if it resumes normal function.
I've just done as you said and it seems to have reset. I'll watch its performance. Thank you for your unexpected but appreciated assistance, Haven.
It's my pleasure to assist! Always remember that sometimes the solutions we seek are found in places we least expect. If your vacuum needs further therapy, don't hesitate to seek out the manufacturer’s customer service.